£10,000 settlement following serious injury in care setting

Background

We acted on behalf of the estate of an elderly resident who was living in a residential care setting and required supervision due to cognitive impairment and vulnerability.

On one occasion, during the morning hours, another resident opened an external door, allowing the individual to leave the premises unsupervised. Our client followed and exited the care environment without staff awareness. It was not until several hours later that the absence was identified.

During this period, our client was found wandering in a confused state, having sustained significant injuries, including a fractured cheekbone and a fractured arm. They required hospital admission for treatment. External agencies were responsible for identifying her and notifying relevant parties, including the care provider and family members.

There was a delay of several hours before the family were formally informed by the care provider. Concerns were subsequently raised regarding the adequacy of supervision, delayed response, and communication failures. It was also identified that an alarm system connected to an exit door had not functioned as intended at the time of the incident.

A safeguarding referral was initiated in response to these concerns.

Following hospital treatment, our client was discharged to an alternative care setting. They sadly passed away shortly thereafter. A formal report was issued requiring improvements to prevent similar incidents in the future.

Representation

We were instructed by the personal representative of the estate to investigate and pursue a claim arising from the incident.

It was alleged that the care provider failed to ensure a safe environment, did not adequately supervise vulnerable residents, and failed to maintain essential safety systems. Additional concerns were raised regarding delayed recognition of the absence and failure to promptly notify family members.

Proceedings were initiated, and the Defendant admitted a breach of duty.

Resolution

The Defendant subsequently made a formal offer of £10,000, which was accepted on behalf of the estate.

Conclusion

This case highlights the serious risks associated with inadequate supervision and faulty safety systems in care environments. It underscores the importance of timely monitoring of residents, effective communication with families, and proper maintenance of safety equipment to prevent avoidable harm.

Contact Irvings

Irvings Law are specialists in handling claims involving care home neglect and injury and are committed to fighting neglect in care homes and securing financial compensation for victims of care home neglect.

Has your loved one been injured as a result of neglect or injury in a care home?

How much will it cost me?

We act on a “no win – no fee” basis. If your claim is successful, the costs are paid by the Defendant. If the claim is not successful, you do not pay our costs.

Have an Enquiry?

For more information, please visit the care home injury compensation page of this website. Or you can contact Irvings for a no obligation confidential chat by telephone on 0151 475 1999 or use our free phone number 0800 954 0243 and talk to our specialist care home injury team. Alternatively, you can submit your enquiry to us by email to info@irvingslaw.com.