Irvings Law have successfully represented a client in a data breach compensation claim against Boots; the client wishes to remain anonymous for the purposes of this case report and as such will be referred to as ‘DC’.
DC was employed by Boots, they had been advised the store they worked at was at risk of closure, as such DC decided to request a copy of all the personal information Boots held about them and made a subject access request.
Boots provided the requested information over a period of several months then in March 2020 they informed DC that there had been a breach of their personal information. Boots had sent a copy of DC’s personal file out via email, yet instead of sending the said information to DC’s email address, they instead sent the information to an unknown email address.
DC found our firm by contacting Yvonne Dobson, a Solicitor of our specialised team, who agreed that Boots had unlawfully infringed DC’s personal data. Yvonne did not hesitate to offer ‘no win, no fee’ terms to DC and was subsequently instructed.
Yvonne then presented a Letter of Claim on behalf of DC to Boots. The Letter of Claim alleged that Boots had breached / invaded DC’s privacy, had breached the Data Protection Act 2018/the General Data Protection Regulation (GDPR) as well as confidence following their misuse of private information pertaining to DC.
In their Letter of Response, Boots accepted that the data breach took place but alleged DC would not have suffered any significant distress or loss as a result of the breach. Despite this Boots did put forward a low offer of compensation
Yvonne provided advice to DC in regards to the estimated value of the claim and advised DC to reject the low offer. Instead, following Yvonne’s advice, DC put forward a counter-offer and Yvonne then engaged in further lengthy correspondence with Boots following which Boots offered DC £2,500 in compensation plus legal fees which was later accepted by DC.